April 26, 2002
CompUSA Sucks
CompUSA Sucks.
Yesterday, Robert and I stopped by CompUSA. Once at the register, the cashier informed us that there would be a 5 minute wait before we could be helped, as someone had just made a very large cash purchase. Rather than waiting, my friend put his purchase back on the shelf. I told the cashier to inform his management that the arbitrary hold-time due to the large cash purchase just cost Compusa about $200. The cashier then stated that his management was much happier about the large cash purchase and wasn't very concerned about the loss of $200. I then advised the cashier to inform his management that while the hold-time cost Compusa $200, the cashier's poor attitude cost Compusa two customers.
Today, Friday, April 26, I thought better of my refusal to shop at Compusa. "Perhaps the cashier was simply having a bad day." I reached the store at 8:55 PM --very close to closing time, but the store hours clearly indicate that the store closes at 9PM. There were several customers still inside, shopping. When I reached the door, an employee named 'Mandy' stepped up to the doors, and held them closed.
"We're closed," she said. I looked at my watch.
"It's five minutes till nine. It'll take me 5 minutes to buy this video card."
"No, we're CLOSED!" Mandy said, and then turned around in a huff, and went back to her stand by the door. I tapped on the glass. "Please let me speak with your supervisor."
"WHY ARE YOU DOING THIS TO ME?!" screamed Mandy. "I TOLD YOU WE'RE CLOSED! GO AWAY!"
I was taken aback. This was highly unprofessional, and very insulting. "Let me speak to your supervisor, now." Mandy ran away to get her supervisor.
Moments later, her supervisor, 'Da--', appeared. "Sir, we're closed." I checked my watch.
"It's 9:02. You weren't closed when I got here. Furthermore, this employee just screamed at me and told me to go away," I said.
"I don't care about that and there's nothing I can do about it. We're closed," replied Da--. She refused to contact any other manager, and then turned around and walked away.
This is disgraceful conduct for any person, much less a CompUSA employee. Additionally, this was the second day in a row that I have been insulted and offended by employees working at this store.
I expect a full written explanation of this incident from the general manager responsible for this store. I expect a written apology letter from both employees, if they are permitted to continue working for the company. Even then, I am unsure of whether or not I will consider shopping at CompUSA again.
Posted by Eric at April 26, 2002 10:45 PMThink of the air those worker bees breathe. Think of the vibe from the flourescent lights. Think of the group consciousness they spend almost their whole life within. You blew the opportunity to be compassionate to people who quite literally are insane. Grow up.
Posted by: ana ma roopa at April 27, 2002 02:45 AMI have no intrinsic moral obligation to be nice to assholes.
This includes you.
These "worker bees" are not held at gunpoint and forced to be CompUSA employees. They are adequately compensated for their work and they are made fully aware of their public relations duty from their first day on the job. If they are incapable of handling their duties, they can find other jobs elsewhere, jobs that don't require them to undergo the rigors of public relations.
I did not "blow" any "opportunity" to be "compassionate". I specifically and deliberately set out to inform a for-profit organization that its employees were defective and costing it money.
I feel absolutely zero compassion for any employee of any company who, due to any emotional or personal imbalance, cannot perform the duties for which they are paid.
As for your closing remark, "grow up": since you had no valid point to make in your little rant, you decided to feign superiority through imagined age difference or maturity level. That's fine with me. I can truly be childish, and I can serve one better than "grow up".
Get fucked.
Posted by: Unxmaal at April 27, 2002 03:21 AMThat's absolutely ridiculous. I'm currently assistant manager of a retail store. The bottom line is profit, and for some reason our company doesn't want to spend money on advertising...Most of our business is word of mouth... which puts more responsibility on the employees to provide a pleasant shopping experience. I couldn't even begin to imagine tolerating anything close to that by any of our employees. Eric is more that right to be outraged.
Posted by: Mary at April 27, 2002 06:38 AMwith any luck, the Fry's coming to Atlanta rumor is true...
Posted by: laura at April 27, 2002 09:59 AMcomplain to http://www.compusa.com. Make sure you include your address and phone number. They'll send you a gift certificate.
rinse, repeat, and you'll have tons of GC's. Last time I did it, I got a GC for $30..
Posted by: Darkrose at April 27, 2002 01:27 PMWhile a random incident, squared even, This just shows a grwoing contempt by big chain business for the people that keep them in business, the customers. BestBuy has been on my shitlist for a while, and while I have had little problem with CompUSA, it is a sign that these people don't care about you.
Bestbuy's corporate people told me that I could either sign on their evil electronic terminals or I coudln't shop there. I havent spend more than $20 in there in 5 months.
All in all, customers are treated like criminals. Everyone is a suspect when walking into the store, not a customer.
Everyone there is just hiding behind "Policy" and noone will take initiative to be anything but a drone in the corporate juggernaut.
I went to a BestBuy sometime last year in a poopy little town we all know as Florence. THis best buy is about 1/4 the size of any normal sized best buy. I went in to purchase a game for my GBA. They had the game on sale for $24.95. Well the spent fuel rod at the counter didn't know it was onsale, wouldnt go back to check that what i told her was right, and it was advertised in thier propagana mailer. She begrudingly decided that she would change the price (after not making an effort to verify). She THEN wanted me to fill out some triplicate form givning phone numbers, addresses, credit card info and other assundry personal information they were gonna use to sell to other people. I had already determined before walking in that I was going to pay cash because explainging to the invertebrates why I didnt want to use the terminal would be a total PITA. Well this was the last straw. BB had advertised a price but not put it in their computers. The staff wouldnt walk 20 feet to verify what I had told them, and wanted to lay all the responisbility on me for the price problem.
I walked out, sans purchase.
I used to spend $200 a week at best buy. So did others in our group of friends. Now, most of us spend $0. What can you do, other than surpress your urge to buy it NOW, and just order on the net.
Posted by: Clustersnarf at April 28, 2002 11:59 AMURF! I hate that they treated ya'll like that! I work for CompUSA. Granted, I'm one of their trainers... but still! I hear nothing but complaints from my students about how rude the "floor monkeys" are. They're always rude, obnoxious, ignorant and pretty much just don't have a valid excuse for being stupid.
If not for the employee discount I'd shop elsewhere more often.
But, yeah... complain! Free stuff will go your way.
Posted by: Kerry at April 30, 2002 12:45 AMFound your page in a search I did on CompUSA.
If you guys want to have a good idea what it's like to work at a CompUSA, go read my post on assholecynic. I just quit after a month and a half working there, I just couldn't stand it anymore.
I for one will never shop there again...
Posted by: Disgruntled CompUSA employee. at April 30, 2002 01:33 AMyet you still link to their website...
Posted by: tricky_t at April 30, 2002 08:26 PMI don't shop at CompUSA since a similar experience at my local shop last year. Stick it to em, if enough people boycott that shack, they'll either fix the problem or fold. Good riddance.
Posted by: RedDwarf at May 5, 2002 08:57 PMThey lost my shopping dollar...though being Canadian that amounts to absolutely zero...poo-poo is for toilets not dishing out to customers.
Posted by: giantkicks at May 8, 2002 02:50 PMhttp://www.greenspun.com/com/zpub/notes/compusa-sucks.html
Posted by: Nah at August 6, 2003 09:44 PMWhat kind of asshole comes in 5 minutes to closing time anyways? Granted... Mandy was highly unprofessional. Ive worked for CompUSA for more than a year now. I've seen many a thing go on at my store. Its very corrupt, insane, evil sometimes, but there are still some unwritten laws that need to be followed by a customer. Its is discourteous to go to ANY retail store moments before they close. Keep in mind that at CompUSA, we may close at 9, but the Front End Coordinators can stay 30 - 60 minutes later trying to close the registers and run the store totals for the evening. And no, we are not adequately compensated for our work. I make 8.10 and I practically do my managers job. Why dont I quit? Because I live paycheck to paycheck... and I for one will not risk my survival because the work is shitty. The job market sucks. I cant afford to just LEAVE and find a new one. I wish I could.. really. Also, im not the only one in this situation. Please, have some compassion for the retail workers. They do thier best, and sometimes its not good enough. But YOU try keeping a smile 9 hours a day, while being bombarded with ignorant customers, idiodic assholes, and incompetent managers. Its not easy. Retail sucks, but someones gotta do it.
Posted by: Joe at September 20, 2003 05:35 AM"What kind of asshole comes in 5 minutes to closing time anyways?"
The kind of asshole who assumes [perhaps wrongly] that posted operating hours mean what they say. The kind of asshole who thinks that CompUSA corporation would rather make an additional $200 on the hour of 8-9PM, rather than being slowly bled dry by lazy halfwit wage-slaves who'd rather go home early than do their jobs.
Compassion? Eat me. If you have enough time to find my site and post a semi-literate rant, you've got enough time to grab a certification book and get some real skills. Read a book, take a test, and get a fucking job.
Posted by: Unxmaal at September 20, 2003 08:16 AMI quit! Sadly, I was the last of the sales force from the old group to do so, I don't like change.. but I've had it with the prick who runs the place now, and the emphasis on TELEVISION, and the way the current management flat out LIES about everything.
Oh, but I did get these little gems before I handed in the evil red shirt:
Take a gander... its that SHRINK WRAPPER that everyone swears doesn't exist.
http://ftp2.cableaz.com/~jkenner/funny/ShrinkWrapper1s.jpg :
http://ftp2.cableaz.com/~jkenner/funny/ShrinkWrapper2s.jpg :
Here's links to it in 2048x1536 unedited, UNSHRUNK (hahah) form:
http://ftp2.cableaz.com/~jkenner/funny/ShrinkWrapper1.jpg
http://ftp2.cableaz.com/~jkenner/funny/ShrinkWrapper2.jpg
Print these out and take them with you whenever you need to return something that doesn't function the way the new, untrained staff claim it does. Remember, the emphasis now is on moving volume, moving Televisions - so if the new staff doesn't know shit about your computer problem, remember, they're only getting 7.75, why expect them too? Everyone who was worth more than that has split or is working on their plans to.
TAKE IT OUT ON MANAGEMENT, NOT THE NEW HELP!
Pass the word along, make mirrors of these pics.
CompUSA lost the USA part a few years ago, when the mexican phone company warlord bought it out. Now, they've lost the computer emphasis too... Telvisions.. what should we call the store now?
How about "TelMex"?
Posted by: Shizzle at October 26, 2003 08:31 PMhttp://pub150.ezboard.com/fcompusaemployeeforumsfrm2
CompUSA Employee and Complaint Forum
Posted by: DirkDigler at October 27, 2003 02:07 AMNew CompUSA
Complaint site have fun going to get big.
http://softnationproductions.com/compusa/
Posted by: DJ FReD at November 24, 2003 02:25 AMWant to tell you all my story...
Upon purchasing an external 120 GB Western Digital Hard Drive form the CompUSA at 750 Market St. (Store # 254.) San Francisco, CA 94115 The sales representative persuaded me to buy the 2-year extended warranty at 44.99, stating the warranty was good for two years after the purchase date. I then took the drive home and used it twice. Upon the second time I used it, it broke (Later CompUSA deemed the drive defective.) I brought the drive in to have it refunded/exchanged. Roughly 20 days after I bought it.
I was bounced from line to line for roughly three hours to finally speak with the General Manager of the store who's attitude was inconsiderate, unempathetic, argumentative, and arrogant. Abrasively he stated that he would not allow me to have my money back, only an exact exchange of the same product or a gift card. I was reluctant to exchange the product for fear that the same problem would arise. I came to find out through Mr. Wooten that the "2 year" warranty would be void if used once. Mr. Wooten’s statements contradicted the salesmen's verbal agreement with me, whom Mr. Wooten supervises. I took the gift card, loosing the cost of the 2 year warranty at 44.99.
I inquired to another employee of Mr. Wooten's if there was any other way I could get my money back, to which the employee stated that I should go to another store location and exchange the gift card for cash. The employee stated this because the employee felt that Mr. Wooten was not likely to authorize the gift card exchange for cash because "of all the problems I have caused" even though it is a California law that companies must give clients a monetary exchange for gift cards. Eventually, the gift card was successfully exchanged for cash at a different store, thus I received my money for the HD, yet the warranty money was unaccounted for.
It should be noted that I sent a complaint letters to Mr. Wooten's superior, as well as his superior's superior on February 13th, only to receive one response, which had an apologetic premise, but offered no refund for the warranty.
Hope this helps prevent any potential suckers.
http://compusa.cjb.net
Posted by: at March 2, 2004 03:13 AM"the 5 minute wait time cost compusa about $200"
please, first off compusa doesnt have a $200 item that you can just pick up and take to the register, so that makes you a liar. second, why the hell would you be a big whiney bitch about it? as if you dont have 5 minutes to kill while the transaction goes through. besides, your friend, even if he agreed with you at the time, probably thinks you are a dick faced idiot for throwing a tantrum in public with him. I guarantee he, and probably you, still shop there.
I just went into the CompUsa in Concord Ca, don't ever really buy anything there since there prices are outrages, and customer service is some of the worst I've ever seen, just usually go there to kill time during lunch, but anyways I saw a big sale sign on the Ipod mini saying that they were having a 5 day only sale on the Ipod, I thought this was strange since apple never has sales on the Ipod, what was the sale? 249.97, the regular price 249.99, what a bunch of crap, and that's almost false advertisement, thank god there's going to be a fry's just down the street from Comp, I really hope they go out of business, even though Fry's has pretty bad customer service, at least there prices are better, and they have a much better selection
Posted by: esteban at March 18, 2004 03:05 PMI dont work in Comp. USA directly, but i did work for them, i was part of the pricing and availability department. And man!!!! i checked a few of the comments on this site and i would like to make a comment myself. First of all comp usa kindda sucks, why?, because they never have anyting on stock, they run crazy ass specials and the products are sold out one day before the special even starts, that pisses people and me off, because they call in, we tell them its sold out, and it begins, they bite our head off for long minutes while we are really not even listening to you, for those of you who use the pricing and availability let me tell you that most of the time youre yelling at us or telling us a storie that we dont give a damn about, we are not even listening, we are talking to the person next to us because we really dont give a fuck about you, and why is that? because 90% of the calls we get are from fat dumb fucks who have no life and only call to hear voices different from the one in their heads,are we rude? yes we were sometimes, i specifically got pissed wen someone called me up and from the beggining said ¨I need something, but i dont know what it is, do you have it?¨, WHAT THE FUCK!!!!! am i supposed to say to that at that moment? i wished that i could kill every fucking person that said that instantly,
Also:
- Stop asking for us to recomend a different store, we cant do that, they dont allow us to do it, when you ask that we always think best buy.
- Listen to the recording before you press the buttons,it says ¨FOR IN STORE PRICING AND AVAILABILITY¨ it does not say ¨FOR IN STORE, ON LINE, OVER THE PHONE PRICING AND AVAILABILITY, CUSTOMER SERVICE, COMPLAINTS, STORIE TELLING, ASS KISSERS, PEOPLE WHO GIVE A DAMN ABOUT YOU, RESERVATIONS OR ANY FUCKING THING YOU CAN IMAGINE¨
- We dont do any reservations, we are not in the fucking store, how do you want me to hold an item for you.
- WE ARE NOT FUCKING TECH´s, STOP ASKING TECHNICAL QUESTIONS.
- If im not in the store, how am i going to tell you how to get there.
-Dont ask for my supervisor he´s dummer than i am, and most of the times hes just me with a different voice.
-Dont ask for things you saw in a dream.
-We dont carry dildos. Altough you can find walking dildos at the store.
-15% ¨Open box¨ fee doesnt apply if the item is ¨clossed¨ Dumbass.
-If youre an asshole (Or bitch) from te beginning chances are youre product will not be in stock, even if it is.
-For the love of god lear the difference between:
* Internal and external
* Modem and NIC card
* PC and Mac
* Windows and Office.
To be continued
I work at CompUSA. People rant and rave about how much we suck. How customer service sucks. How they hate shopping there. Well, newsflash... WE HATE YOU TOO ASSHOLES! We are only there for a paycheck and the less time we spend helping dumb fucks pick out a modem or a network card, the more time we can spend standing around in our little red circles talking shit about our bosses and CompUSA. If we can pull an eight hour shift without helping anyone, then it's a job well done. Sometimes we have contests like seeing who can fart closest to a kids face while walking by! We hate stupid people which just so happens to account for 100% of CompUSA shoppers. We also rip you off with the warranty's you stupid fucks! You think we don't know your gonna get screwed when you try to use it? BULLSHIT! But we get paid spiffs to sell them, so we do!
And for all you stupid fucks that come in asking for UBS cables or talking for an hour about your modem before we realize that you mean the whole tower, please just stay home. Your a bunch of stupid fucks and we don't want you breaking up our conversations.
Oh, and you know how sometimes you ask yourself if we are deaf? Beacuse you'll yell to a salesman about 10 feet away only to have him walk right by without noticing you? THAT'S BECAUSE WE KNOW YOUR A STUPID FUCK AND WE DON'T WANT TO ANSWER QUESTIONS ABOUT INSTALLING A MODEM IN YOUR 10 YEAR OLD AT COMPUTER!!! And we DON'T care for you assholes with bad breath, boring stories about how cool you are or you fuckers that spit when you talk!
So, just to let you dickheads know, we have no pride in our company. We are overworked, underpaid and really just go to work to collect a paycheck and make fun of stupid ass customers! We pray for the day that CompUSA goes belly up so we can move on over to best buy. But unfortunately, as much as you dickheads bitch and complain here, YOU STUPID FUCKS still keep coming back and shopping at CompUSA and keep the doors open.
FUCK OFF! WE HATE CUSTOMERS!!! WERE GOING TO DO OUR BEST TO PISS YOU OFF, MAKE FUN OF YOU AND COLLECT A PAYCHECK AT THE SAME TIME!!!
Heywood Jeblomey
Posted by: heywood jeblomey at June 11, 2004 11:36 PMwe suck...but it's good for Bidness
Posted by: Andre "Bidness" Pace at June 12, 2004 12:35 PMGUESS WE SHOWED COMPUSA A THING OR TWO...
I've heard many things, mostly bad, about CompUSA over the years, and even though I had never personally bought anything from them, became intrigued with the whole concept of 'Bad Service as a Money-Making Juggernaut' that CompUSA has apparently honed to a fine art after a friend of mine recieved the royal shaft from this dubious outfit.
This friend had taken his HP computer into the local CompUSA where he had originally bought it for a fix (big mistake) after his hard drive began acting up. It was "in service" for close to six months, and only after repeated phone calls/threats did they finally relinquish the box back to him, claiming that a "failed disk head" had destroyed all the data on the platters, requiring them to install a new hard drive. He, of course, had backed up all his data before sending his computer in for service, so no big deal. He was just glad after all the hassling with them to get his machine back and running. Or so he thought.
After much trouble trying to get his backup data installed, he realized that the "new" hard drive sounded just like his old one. Opened the box up and realized it *was* the same old drive. The CUSA techs had merely wiped it and claimed it was new. After numerous brush-offs from the store personnel, he was told that they had located and installed an "identical" drive to the old one, and, *no*, they claimed, it was *not* the same defective drive that originated the service request to begin with. I told him he should have copied down the serial number from the drive, or better yet, taken a time-stamped digital photo of the drive and tag before taking it in, but it was too late, and he was out the cost of a "new" hard drive and "installation." They even tried selling him a ridiculous and exorbitantly-priced extended warranty on the "new" drive as well.
So, this little incident got my friend and myself to thinking of some way to gain a bit of vengeance. If CompUSA is so blatantly dishonorable in their service practices, it would be nice to document this in a way that would totally embarrass them. This is when we came up with The Plan. I can honestly say that the planning and execution of this retribution was the most fun I've had in a long time.
We went to the local Dollar Store, and after searching found the perfect item for our caper. It was a cheap, junky little plastic affair for kids that was supposed to be a wind-up futurist space toy PDA (I think). It was a dull silver chunky box about the size of a typical hard drive and had a wind-up key on the side which powered spinning dials and a paper roll of successive text to scroll down behind a tinted plastic computer "window" on the front. This was simply too perfect. Bought it, took it home and used the Dremel to carefully cut out rectangular holes to receive the IDE and power cables, which were friction fit into the slots. Then we used double-sided padded adhesive tape to affix the "hard drive," window side down, in my friend's computer, after removing the one that CUSA techs "replaced." We made sure the spring mechanism had fully run down, made notes of the positions of the dials and text, did a brief segment with a digicam setting up the situation like one of those conusumer exposés on 60 Minutes.
I took the machine (just in case they'd recognize my buddy) into the same CompUSA store my friend had months earlier, giving the same story of a troublesome hard drive. The tech guy on duty assured me they'd look it over, see if the drive was bad, and replace it if necessary, getting the computer back to me within three days. A week later I called and they still claimed that they hadn't gotten around to "locating the exact problem." This went on for some weeks until I finally stopped in one day at the store and told a different service tech that I simply wanted to pick the machine up, take it home, and install a new hard drive myself, since it had taken them so long do anything with the machine. He claimed they were behind on servicing (I could believe that from the jumbled pile of equipment apparently mouldering away on overloaded shelves in the tech room), and that if I checked back in "three days" they'd have word for me on the hard drive's status. I decided to draw the joke out further and went home to await thier "expert analysis."
Finally, later that week, after no return call, my buddy and I stop in at the store, with the digicam in my hip pack, and asked to speak with the service manager. We were informed that he had "just left for an important meeting at another store" but that he would be back in several hours. I explained the situation, and stated that we just wanted the computer back. Another tech guy came over and said that they were still checking our rig out. I said to forget it and just give it back. After much arguing, the guy produced the machine and said that we owed for the diagnostics they were running as well as a service charge. This is when I pulled out the digicam and said that everything they needed to know was on the tape. Several other people in line behind us seemed quite interested in the commotion, and it got even better when I rolled the tape and the service tech guys watched our little exposé. Their faces turned the most precious shade of red, after which they called the security goons over and all hell broke loose. A lot of the other customers were laughing out loud as we showed everyone around us the tape of the wind-up kid's toy for a hard drive, whose problem hadn't been "diagnosed" in well over a month. About this time the store manager appeared out of nowhere (CompUSA store managers don't like commotion, unless they're the ones dishing it out to underlings) and he didn't quite know at whom to rage. Everyone by now was laughing at him, the security guys were trying to act all phony professional with plastered-on fake tough looks, whilst making an effort to escort us out, and the tech guys' faces suddenly were paler than usual (even for tech guys). I quickly popped in a different tape and began taping the whole scene as we were generally shoved towards the front door, saying we were going to take our tapes to a local TV station for a consumer rip-off story. One of the security guys, a short, wiry, bald-headed black man, repeatedly tried to grab the digicam out of my hand and officiously kept shouting, "Sir! I'll have to confiscate that, sir! Sir?!" The store manager looked genuinely worried and was trying to deflect the attention of the customers in line away from us, alternately mouthing insincere smooth-talk to them, then looking over his shoulder and barking at the tech and security guys. His oily face was beginning to get really red and sweaty. Even people and the clerks at the checkout were looking to see what was happening.
The whole situation became so crazy that my buddy, who had grabbed his computer from over the service counter during all the confusion, and myself, by that time were near the front doors, bolted to the parking lot, ran down to my car, got the hell into the vehicle and laid rubber. Strangely, the security guys and the store manager stopped just outside the front door. The scrappy little bald guy was animatedly waving his arms in the air and shouting (looking all the while over at the manager for approval, trying to impress upon him how concerned and security minded he was), but the manager had his hand on both security guys' shoulders and they didn't pursue us, probably because the manager realized the potential bad publicity involved.
I kept expecting a visit from the police for a week after that, but no one ever showed up, and never even recieved a call from CompUSA, even though they had my phone number.
What was really hilarious was that when we later went to put a new hard drive (yes, *really* new--my friend finally bought one at Best Buy) in the PC, we found that the wind-up toy had dirty, smudgy fingerprints all over it, the wind-up key was broken, the text and dials were in different positions from what we'd documented, and the power and IDE cables had been "unplugged"--although, in fairness, this last item most likely happened as we made our quick getaway in the parking lot, jostling the machine about as my buddy did a 10-second 100-yard dash to the car, computer in arms). Those techs had most likely been playing with and laughing at the phony hard drive the entire time. Hell, it had probably become something of a standing joke in the service department during the six weeks it was there. Sad part is, they probably were fired by the red-faced manager.
Needless to say, neither of us will ever do business again with a store that tried to charge us for diagnostics on a fake toy "hard drive" that sported a wind-up key.
Trick or Treat, you sad sacks at CompUSA.
Wow,
Great fantasy. Too bad it's all a lie! I'm a tech at CompUSA and I'll point out your lies:
1) In service over six months. LIE. There is an "oldest service order" list that the tech manager, store manager and regional tech manager all watch which lists the oldest computers in the shop. One would never go six months. Even if it was forgotten or a tech was neglecting it, the regional tech manager calls every day to check the status of computers on that list.
2) The tech put the same drive back. LIE. If the computer was under HP's warranty, HP would send a drive for free. Otherwise, we would be HAPPY to make you buy one as we get comission on hardware. Additionally, all hard drives are restored with the original HP Restore CD's when the new hard drive is installed. That would not have been possible on your defective hard drive.
3) You went to compusa with your butt buddy's machine. LIE. All machines are tracked by serial number. When you checked it in the serial number would indicate that the unit had just been in previously and that you were not the owner. They would have asked you why your not the same person and they would have attached all the previous tech notes from your fag boyfriend's experience to the new service order.
4) You stated that the service manager was out for a meeting, but when the commotion occurred the store manager miraculously appeared. NOT ACTUALLY A LIE, BUT EVIDENCE THAT YOUR AN IDIOT. Those are two seperate managers. You know it is possible for a store to have more than ONE manager. The Tech/Services manager is different than the Store manager, hence the difference in their title's which you even stated!
5) Security Goons were called over. LIE. CompUSA has no security employees. Dumbass!
6) The toy hard drive had dirty smudgy fingerprints on it. LIE. We fix computers, not cars you MORON!!! Our hands are cleaner than yours stupid ass!
7) They tried to charge you for diagnostics. LIE. All services are prepaid assface. The $99.97 desktop flatrate includes diagnotics and ALL labor required for the repair. You would have been forced to pay the flat rate when you dropped it off, therefore the "you need to pay" argument never occured.
People with legitimate complaints, feel free to post here. People who make up childish stories and fantasies, GET A LIFE!
Tech
Compusa , has a habit of treating its customers like garbage. In fact I am amazed every day that they are able to stay in business.
I have been in IT for many years and have had nothing but bad experiences with myself and my customers. Normally I would not use CompUSA for anything however during the past week I was in a rush, so a placed an order for 6 versions of windows XP online. They took my credit card, said the order was confirmed and to go to the store to pick it up within 72 hours, other wise the offer would no longer be valid.
Ok, I thought its CompUSA “I should not be doing this” I better call to make sure they have my order, - They confirmed. However, when I went to the store they would not honor the price because of the size of the discount their own website gave me. They said it was in fact correct but that the sale expired 4 hours ago and even though you were well within the 72 hour period we told you we still will not honor the agreement.
This is typical of the way CompUSA treats it customers, and this is only 1 example of many.
So the moral of this story is never ever buy products from CompUSA; you will only regret it in the end and feel like you were ripped off.
wrong moral... the moral of the story should be that your brain dead for not having a reseller account... what kind of IT guy are you that you would pay retail for winXP (even on sale)? you said you needed them in a hurry, but ingram micro will have them at your door in 48 hours; less than the 72 you were willing to wait at CompUSA and for less money than any sale that CompUSA would offer... if your really in the IT field, sign up as an OEM system builder with Microsoft and then get a reseller account with one of the big 5 and youll never run into a problem like this again...
Posted by: anon at September 20, 2004 09:57 AMokay for all the CompUSA customers who are having problems, please just read through this. i am an assistant front end manager and see endless complaints that could easily be solved.
RETURN POLICY:
14 day return policy, however if the product is UNopened and it has been less than 30 days, we will probably take it back as long as it's not a high priced item.
the 15% restocking fee only applies to opened products. we HAVE to do this because the manufacturer charges us to send back any opened products.
defective products will be taken back as long as it's not outside the 14 days. if you purchased a laptop 6 months ago and something is wrong, and you did not purchase a repair plan, there is nothing we can do for you. you would have to deal with the manufacturer.
we CAN NOT take back opened software. if you have the system requirements it will run on your computer. we can only EXCHANGE opened software for the EXACT same item. if it is defective and you want a refund, you need to contact the manufacturer.
if you lose your reciept and paid with cash, we can only give you store credit as we have no methods of looking up a cash purchase.
if you lose your reciept and paid with a credit card, we have no problem of looking up the corresponding reciept.
AT THE REGISTER:
when a large cash purchase is made of over $1,800, or the amount in the drawer goes over that limit, the register will not function until money is taken out of it and placed in the vault. this is to prevent any opportunity for theft. it is strictly a security reason.
once you approve the amount, the transaction has gone through. the credit card company gives us and authorization number and just because you dont sign it does not mean it has not gone through. you will be required to sign this reciept even if you are going to return the item right away.
there is nothing we can do if your credit card is decling. we have absolutely NO power to reverse this, even if "My account has over ten thousand dollars in it!!!". it is best you call your bank and find out what is going on.
any check over $1,000 we are required to call in. we are not doing this to annoy you, but because if we dont we will be fired. sometimes a check will be approved without the prompt for calling in, it simply depends on TeleCheck, the company who processes our checks. we again have no control over whether or not it is approved or not.
REBATE ISSUES:
most of the rebates we print out are MANUFACTURER REBATES, if you dont recieve this rebate, there is nothing we can do. it is done through the manufacturer and not us.
if it is a CompUSA rebate and you have documentation of what you sent in, we will most definitely help you get your rebate money back. i have to deal with this daily, and 98% of people recieve their money.
if you do not read the fine print, that is not really our fault. on every rebate form, ABOVE the mailing address, is stated what this rebate will require. they ALWAYS need a photocopy of your sales reciept, and sometimes the original/copy of the UPC barcode.
PRICE MATCHING
yes, we do price match. however, we do not price match any "Internet only" savings. all we do is verify that the said store is selling it at that price, and there you go, lower price.
we do not price match Costco as it is a members only shopping store.
SALES PERSONEL:
if nobody is free on the floor, there is nothing a cashier can do to help. they are required to stay at their register and may not leave to help you buy a laptop. many times they do not know detailed information on products because that is not what they are trained on.
if you have a problem with a sales person, talk to the sales manager. or fill out a complaint form.
REPLACEMENT PLANS:
yes these really do work. bring your item to customer service and they will send you to the technicians who will look at the product for about 10 minutes. they will then give you an SO paper to give back to customer service where you can then buy your desired product.
hope this answers some questions. please be polite to us in the store, we are merely trying to do our jobs under the conditions we have set for us. we are not purposely trying to piss you off. thanks.
Posted by: s.m. at October 18, 2004 01:17 AM
