September 08, 2002
HP Sucks
I've always said "avoid computer products with 'pack' in the name, like "Compaq" or "Packard-Bell". I didn't follow my own rule this weekend, though, when I got a Hewlett-PACKard Scanjet 3500C.
The box advertised it as being OSX-compatible. The Compusa sales droid assured me it was OSX-compatible. However, when I got the scanner home, installed the software from the included CD, and connected it to my iBook, nothing happened. After a few more gyrations, I decided to download the newest updated driver. Holy crap! At 200MB, this 'driver update' weighed in like a Microsoft service pack!
An hour later, I installed the new drivers, rebooted, and hey, the scanner worked! Except.. the iBook was running at 100% CPU utilization. And said utilization continued after I closed the scanner application. Hmm. I unplugged the power adapter from the scanner, and the iBook froze. Woops! I plugged the power back in, and the iBook was happy again, except for the 100% utilization. I unplugged the USB connector from the scanner, and BLAM! the iBook had a kernel panic and had to be turned off. Eventually I discovered that the only way to use the HP Scanjet 3500C without crashing my iBook was to manually 'kill -9' the HP driver process from the terminal. This, to me, indicated that HP really blows ponies.
After testing and getting the same results on my G4, I packed the HP Scanjet 3500C [C is for crappy, it's good enough for me] into its box and lugged it back to Compusa. I did have to use my evil death stare on the manager-droid, but she eventually grudgingly refunded my money. For the same price, I purchased the Canon LiDE 30, which required a 170KB driver install, no reboot, and worked on the first try.
Posted by Eric at September 8, 2002 10:29 PMWow. HP used to be such a cool company. I still remember the HP34C calculator I got as a sophomore in college. I had to save up for a while to get it, but for some of my upper level engineering courses, where you often had more variables to solve for than equations to solve, a programmable calculator was a god-send. This thing had a key for calculating definite integrals, another for finding roots for equations, and it's own assembly-like programming language (I know this is all old-hat now, but we're talking the era of LED calculator displays, here). All my EE friends talked about what a great company HP was to work for, and wanted to get jobs there.
Now HP's out of the calculator business (I recently bought a second HP-48G for when they stop making them altogether), and the company's busily selling schlock. It's become a prime example of what happens when you turn your company over to the marketroids and bean counters.
Posted by: John Hildantas at September 9, 2002 03:42 PMI have one of these scanners and absoloutley loathe the software that comes with it for windows. It's so dumbed-down and anti-functional it's not funny.
Posted by: booda at July 23, 2003 10:48 PMI have gotten a hp pavilion 700 and i was extremely pleased, awesome graphics good every thing aftrer i upgraded it a bit (not any thing on the motherboard) and untill two days ago i was still extremely pleased.
I saw a stick of Kingston 256 PC2100 ram for free after rebates at Office max and i decided to see i f my comp was compataple, it took 2 long hours to find out the speed of thew memory that i have already which got me agravted because it was not easy to find. I found out that YES THE MEMORY WAS COMPATAPLE!!!!! but the IDIOTS at HP installed a mothrboard with all the slots filled. it had two slots, both contained 256 sticks. this got me pissed to the MAX. It was the last day of the offer, no time to find a new motherboard or to figure out how to transfere my motherboards installments to another one!!!! Why sell a GAMING COMPUTER with 2 filled slots of RAM, 512 may be enough for most peeps but im sure only the thoughly ignorant would pass up on a free stick of compatable 256 RAM
Posted by: Helium at December 2, 2003 05:57 PMI don't know that this really relates but here goes...
I bought an HP DVD burner in August 03.
Beginning in Oct 03 I was prompted with "There is new firmware available for your drive. Please download and install" messages incessantly. I ignored it until I couldn't stand it and caved.
I got the blue screen during the install which smoked the drives firmware. After over a month I STILL cant get HP to resolve the issue.
HP sucks!!!!
Thanks for letting me vent:)
Posted by: Mike C at December 4, 2003 09:14 PMHP SUCKS! (Except their printers.. They are ok, but the drivers that come with them suck!)
OVERALL, HP CUSTOMER SERVICE SUCKS!
I hate them so much that I've added a few pages and a forum to my website. I'm hoping to start a HP SUCKS community there.
My HP SUCKS page w/ experiances...
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http://mike-.togetherhost.com/hp_sucks/index.php
My HP SUCKS Forum...
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http://mike-ogetherhost.com/forum/board.php
Thank you to all who visit.
HP SUCKS. Period.
OFFICEJET 4110 software victim.
Posted by: nic at February 18, 2004 05:50 AMI have a G85 all in one and the power supply went out after 14 months.
The part # is 0950-2880 and there are tons of them for sale. This would imply that there is a great need for them. HP needs to own up to selling defective stuff.
ANyone have tips on quality all in one printers?
I was big HP fan up until about two years ago (2002). Since then, every single product I've bought from them has been total crap... from the hardware to the software, and everything in between. This applies most to their scanners. HP used to make killer scanners, but the current stuff is 100% crap. To add insult to injury, their customer support is absolutely pathetic. I knew this was gonna happen once they got all cozy with Compaq; the reigning king of garbage. My days of being an HP fan are over. HP just plain SUCKS.
Posted by: Joe at April 8, 2004 12:14 PMFUC% ALL OF YOU
I had been a HP fan before this product. I was considering a HP Pocket PC and decided not to thanks to this. My Pavilion zt1170 laptop started having some keyboard problems after 2 years of use (which is acceptable). Called in and asked for machine to be serviced. No problem, they said, we will pick it up. Next thing you know, they went to the wrong address for pickup. Called in again to schedule another pickup. For 3 consecutive days after that they did not show up to pick up my laptop for service as they promised. Each time I had to call in, re-schedule a pickup for the next day and stay at home from 1-5pm and no one would show up. I called HP Total Care(less) again and lashed out at the rep who answered my call. Sure, he wasn't directly responsible for this bullshizer but I had to let it out. He put me on hold and called Fedex personally and came back with another pickup time tomorrow and a pickup number from Fedex.
I know from their accents, and from people I know in HP that HP have moved most of their call centers to India. These folks better get their act together. I remember a time when HP had good service in the pre-compaq-merger days. I was so pissed that I was at IBM's site looking at thinkpads. I shall calm down and wait tomorrow. If they do not show up again, this is the last straw. I now know where the service center is (about 1 mile from my freaking home). I will march in and make sure heads roll.
You think HP/Compaw sucks a little? I just paid for a repair on a compaq laptop that was under warrenty. Why you may ask? Because HP customer service has no idea what they are doing and I would have lost all my data if I had not paid for the repair. Interesting huh? It's alright though, I'm putting all this stuff into a very nice article the 1.2 million daily readers of my web site will get to see. So, I can only say this. If you have a hard drive in an HP product that failes. The warrenty is not worth the paper it's written on.
Posted by: Tom at April 28, 2004 11:20 AMThe only thing that sucks worse than HP is HP "customer support." In my case, waited 45 minutes for a response (screen says they'll get back to you in 15 - a lie). The response? A "message" from "customer support" saying they won't answer my question and... but the message blinks away before you can read the rest. The "self help" was in BIG print for SLOW readers and still didn't answer anything.
Posted by: Genie at May 27, 2004 05:08 PMI purchased a hp notebook x118 from ubid.com with a one year war. I called hp and was assured that the war. was what it said it was. when I went to use the war. hp told me that they could not honor it. this pissed me off so bad I went to walmart and purchased another twice as big and switched serial no and took my old one back so hp will honor it anyway. but guess what this one worked like crap, took it back and the third worked a little better. I get freezing up on line, chat rooms work so slow the news is old before I can type in, my black jack game is so slow you can turn gray while waiting for the card to turn up. contacted hp and guess what you get some curry sucker who just say would you like a slurpy with that os? contacted hp and get did you dump the temp. files? what a load of crap and also you need to reinstall the os. I need to throw this piece of crap at the front door of the hq of hp. never again will I purchase a hp product. next time a sony.
Posted by: edteach at June 10, 2004 06:21 PMI am having problems when I turn on my scanner. I am not getting any power. I wanted to know if something is wrong with power cord or is it something elseĆ
Posted by: nazir at June 19, 2004 10:46 PMi have an hp pavilion 523n, and you cant upgrade the operating system. wtf? they put in a fake agp file that does not exist that you cant get rid of and makes it so you cant upgrade the operating system.
hp sucks
Posted by: eric at July 28, 2004 02:52 PMI installed the wrong firmware for my CD-ROM drive on my HP Pavilion. After spending nearly TWO weeks of speaking with people who hardly spoke English and them giving me useless solutions, I had to ship it out all the way to CA to have it fixed (I live in FL). They sent it back about a week later with a replaced CD-ROM drive, but now everything else they f*cked with is screwed up! So..another week down the drain as I have to send it back to them AGAIN. But can't I take it to a local repair shop without having to ship it across the freakin US? Oh no...cuz according to them idiots "It won't be under warranty"
Gah...I swear - even I know more than them freakin "techs". I spoke with one woman and told her my problem which took like 5 minutes without letting her interrupt, then she finally says "I don't understand....What is firmware?"
Posted by: Chris at August 4, 2004 07:48 PMI AGREE I HAVE HAD THE SAME PROBLEM ANYTHING WITH
PACK IN THE NAME IS CRAP AND SHOULD NOT BE PURCHASED UNLESS YOU ARE USING A MICROSOFT OPERATING SYSTEM.
BILL GATES HAS EVERYONE BY THE BOOTSTRAP.
UNFORTUNATLY OUR PRESIDENT DID NOT CONTINUE THE MISSION OF GOING AFTER HIS ANTITRUST PRACTICES
HE MUST OF GOT PAID OFF OR SOMETHING BUT I THINK YOU DID THE RIGHT THING THE MORE YOU SPEND ON M$
THE LESS YOU LIKE IT.
What can anyone expect from HP ? It's turned into
a profit-FIRST, BUY CHEAP SELL HIGH Lemonade Stand
selling caca. Why would anyone put their money into HP, I can't comprehendo. COMPUSA? give me a break, that's another Lemonade Stand who trains employees for USED CAR SALES. Get my drift? They don't know much about the car or if it came from a North Carolina FLOOD, only about the 'BENEFITS' of "owning such a cherry example" and "today's Special".
Since the 1980's, the Republican Administrations have been taking away Consumer Rights, so that today, Caca Companies like HP feel free to rip off Consumers knowing that the Federal Government is standing on their side of the fence. Voting for a Democratic administration seems to be the only solution. At least Democrats protect our Rights from those corrupt corporations. The Republican philosophy of being "Pro-Business', really means, "Pro Rip 'Em Off while you can".
It's your Money and Your Time.
READ: http://www.hpservicesucks.28thsignala.org/Main.htm
Posted by: Dana at September 7, 2004 06:11 PM