CompUSA Sucks

CompUSA Sucks.

Yesterday, Robert and I stopped by CompUSA. Once at the register, the cashier informed us that there would be a 5 minute wait before we could be helped, as someone had just made a very large cash purchase. Rather than waiting, my friend put his purchase back on the shelf. I told the cashier to inform his management that the arbitrary hold-time due to the large cash purchase just cost Compusa about $200. The cashier then stated that his management was much happier about the large cash purchase and wasn’t very concerned about the loss of $200. I then advised the cashier to inform his management that while the hold-time cost Compusa $200, the cashier’s poor attitude cost Compusa two customers.

Today, Friday, April 26, I thought better of my refusal to shop at Compusa. “Perhaps the cashier was simply having a bad day.” I reached the store at 8:55 PM –very close to closing time, but the store hours clearly indicate that the store closes at 9PM. There were several customers still inside, shopping. When I reached the door, an employee named ‘Mandy’ stepped up to the doors, and held them closed.

“We’re closed,” she said. I looked at my watch.

“It’s five minutes till nine. It’ll take me 5 minutes to buy this video card.”

“No, we’re CLOSED!” Mandy said, and then turned around in a huff, and went back to her stand by the door. I tapped on the glass. “Please let me speak with your supervisor.”

“WHY ARE YOU DOING THIS TO ME?!” screamed Mandy. “I TOLD YOU WE’RE CLOSED! GO AWAY!”

I was taken aback. This was highly unprofessional, and very insulting. “Let me speak to your supervisor, now.” Mandy ran away to get her supervisor.

Moments later, her supervisor, ‘Da–‘, appeared. “Sir, we’re closed.” I checked my watch.

“It’s 9:02. You weren’t closed when I got here. Furthermore, this employee just screamed at me and told me to go away,” I said.

“I don’t care about that and there’s nothing I can do about it. We’re closed,” replied Da–. She refused to contact any other manager, and then turned around and walked away.

This is disgraceful conduct for any person, much less a CompUSA employee. Additionally, this was the second day in a row that I have been insulted and offended by employees working at this store.

I expect a full written explanation of this incident from the general manager responsible for this store. I expect a written apology letter from both employees, if they are permitted to continue working for the company. Even then, I am unsure of whether or not I will consider shopping at CompUSA again.