AOL Sucks
Yesterday, at about 2:30 PM, my AIM screen name, “unxmaal”, dropped offline. When I tried to reconnect, I got a message saying the account was “suspended.” I tried logging onto www.aim.com via the link provided in the message, and found that all the AIM account info pages lead to a dead-end at home.netscape.com.
I called AOL’s billing center, at 1-888-265-8003, and spoke with a rep. According to this person, that screen name was associated with a dialup account I’d cancelled last year. Since the account was cancelled, I could no longer use it for AIM, nor could I create a new AIM account and move the name ‘unxmaal’ to it.