You plugged WHAT? WHERE?!
I’ve officially had the stupidest customer of the year, today.
This customer has had a ticket open with us for over 2 weeks. We kept seeing alarms coming from his smartjack — no signal from his equipment, etc. We kept testing it, and continually saw the same alarms, so we kept sending to him to verify his equipment. Each time, he would send it back to us, saying his equipment was running fine. This went on and on.